Last updated: June 25, 2026
At Splootio, we want you and your pet to be happy with every purchase. If something isn't quite right, we're here to help.
This Refund Policy applies to customers located in Ireland and should be read in accordance with applicable Irish and European Union consumer protection law.
Returns
You have the right to request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging and accessories.
- Show no signs of misuse or damage caused after delivery.
Certain products may not be eligible for return for hygiene, safety, or legal reasons, unless they are faulty or not as described.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or if you receive the wrong item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the product and packaging.
After reviewing your request, we may offer a replacement, repair, partial refund, or full refund, depending on the situation and your statutory rights.
Order Cancellations
You may request to cancel your order before it has been processed for shipment.
Once an order has been processed or shipped, cancellation may no longer be possible. If this happens, you may still have the right to request a return after receiving your order.
Refunds
Once your return or refund request has been approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
Original delivery charges may be refunded where required by applicable Irish or European Union consumer law.
Non-Returnable Items
The following items may not be eligible for return, unless they are faulty or not as described:
- Personalized or custom-made products.
- Gift cards.
- Digital products, if applicable.
- Items that have been used after delivery.
- Products returned without prior approval.
Return Shipping Costs
Unless the return is due to a damaged, faulty, or incorrect item, customers may be responsible for the cost of returning the product.
We recommend using a tracked shipping service when returning products.
Lost Packages
If your package appears to be lost during transit, please contact us.
We will work with the shipping carrier to investigate the shipment and help find the best possible solution.
Your Statutory Rights
Nothing in this Refund Policy affects your statutory rights under Irish or European Union consumer protection law. Where applicable, your legal rights will always take precedence over this policy.
Need Assistance?
If you have any questions about returns, refunds, or cancellations, please contact us.
Email: hello@splootio.com
We aim to respond to all enquiries within 24–48 business hours.