Last updated: June 25, 2026
At Splootio, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you may have regarding your data when you visit our website or make a purchase.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect personal information depending on how you interact with our store, including:
- Contact details: name, email address, phone number, billing address and shipping address.
- Payment and transaction details: payment confirmation, order history, purchases, returns or exchanges.
- Account information: username, password, preferences and account settings.
- Communication details: information you provide when contacting customer support.
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Device and usage information: IP address, browser, device type, pages visited and how you interact with our website.
2. How We Collect Information
We may collect personal information directly from you, automatically through our website, from Shopify, from service providers, or from third-party partners that help us operate our store.
3. How We Use Your Information
We use your personal information to:
- process orders, payments, returns and exchanges;
- deliver products and provide customer support;
- manage your account and shopping experience;
- send important updates about your orders or account;
- improve our website, products and services;
- send marketing communications, where permitted;
- detect fraud, protect our store and comply with legal obligations.
4. Sharing Your Information
We may share your personal information with Shopify, payment processors, shipping providers, IT service providers, marketing partners and other third parties who help us operate our store.
We may also disclose information when required by law, to protect our rights, to prevent fraud, or in connection with a business transaction such as a merger, sale or restructuring.
5. Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes certain information to provide, secure and improve the services used by our store.
To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy.
Depending on where you live, you may also exercise certain privacy rights through the Shopify Privacy Portal.
6. Cookies and Tracking Technologies
We may use cookies and similar technologies to improve website functionality, understand visitor behavior, remember preferences and support marketing or advertising activities.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
7. Marketing Communications
If you choose to receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link included in our emails.
Even if you opt out of marketing messages, we may still send essential non-promotional emails related to your orders, account or customer service requests.
8. Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of websites that are not operated by Splootio.
9. Children’s Privacy
Our services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Data Security and Retention
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our policies.
11. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- access the personal information we hold about you;
- request correction of inaccurate information;
- request deletion of your personal information;
- request a copy of your personal information;
- object to or restrict certain types of processing;
- withdraw consent where processing is based on consent.
These rights may be subject to legal limitations and verification requirements.
12. International Transfers
Your personal information may be transferred, stored or processed outside your country of residence.
Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses or other legally recognized transfer mechanisms.
13. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.
If you are located in the European Economic Area, you may also contact your local data protection authority.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements or operational needs.
When we update this policy, we will revise the “Last updated” date at the top of this page.
15. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, please contact us at:
Email: hello@splootio.com
For the purpose of applicable data protection laws, Splootio is the data controller of your personal information.